Establish new and improvise current processes to handle continuous testing and deployment tools, security/audit tools. Audit and review infrastructure capacity review and plan enhancements, develop application specific instrumentation tools.
As a Product Support Engineer, you have a deep understanding of company's products and APIs. You collaborate with our customers, business teams, and development teams, continually building upon and applying our deep technical knowledge and skills across our product suite at every level.
The successful candidate will develop a comprehensive understanding of the ISG Cloud platform, already have a deep understanding of the basic technologies upon which it was built and be able to leverage the two to quickly resolve issues and preempt future issues.
Responsible for technology ticketing system and other information technology platforms. The incumbent must be able to diagnose a wide range of technical problems and work closely with personnel to resolve each issue.
Engineer who will be responsible for supporting our customers on a First Level basis. The individual must be prepared to effectively troubleshoot an array of Windows Desktops, Servers, MS Office Applications and Network-related issues for our clients.
Utilize knowledge and expertise to research and resolve issues in a timely manner and ensure customer's satisfaction; provides collaboration, communication, and coordination with internal team, clients, project managers, project leads, and/or contractors.
The Application Support Engineer is instrumental in maintaining the quality of service provided to clients of the Pitney Bowes Borderfree solution by providing and overseeing front line technical support and monitoring activities to ensure online storefronts continue to operate smoothly once launched.
The Support Engineer is responsible for the first level technical support of the Springer Nature production systems for Books and Journals. The aim is to provide continuous availability of the production systems to the end-users.