This individual will lead a team of less experienced business analysts; overseeing major activities, delegate work/projects as appropriate, be the first line of communication with the business and sharing information with the team as appropriate and necessary.
The Senior Business Analyst Performance Metrics & Analytics, Customer Service Operations Readiness is responsible for coordinating the detail behind all reporting and analysis related to call volume, outages, trouble calls, and other related Consumer Operations operational data.
This role is responsible for performing and enabling standard reporting on data quality for Corporation. The Senior Business Analyst ensures that data quality as defined by Data Owners is regularly monitored against fit for purpose attributes.
The Senior Financial Analyst is responsible for supporting specific projects and assignments, provides data, summaries, reports and recommendations that provide the basis for management to recommend best practice and to determine appropriate courses of action.
Manage critical and fast-paced projects that use Design-of-Experiments and advanced predictive modeling methods to identify quantifiable and actionable improvements to Consumer Marketing processes and Customer Experience.
The Sr. Business Analyst will help drive projects through the life cycle, including justification, business analysis and design, implementation, testing, and deployment. The Sr. Business Analyst will work with the project managers and business owners from diverse operational areas and will have the opportunity to lead projects on their own.
In this role, the selected candidate will partner with multiple stakeholders to develop high quality deliverables across all phases of a project (from identifying and defining process flows and use cases to user acceptance testing).