In this role, you will under the general direction of the Director Infrastructure Architecture & Planning, this position coordinates our architecture and engineering functions for the Storage Engineering and Operations team.
In this role, you will guide the overall management and execution of Telecommunications Engineering projects including managing overall technical deliverables that insure successful deployments to meet plan required dates.
The selected candidate will ensure that the service catalog and maintained and that service level agreements are complete and cost effective. Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented.
The selected candidate will contribute to policy making at the highest level with respect to the full range of matters including strategic planning, hardware and software procurement, staff development and rewards, choice of methods and standards and the marketing and selling of services and products.
This position involves project management, business management and relationship management with assigned client accounts; cultivate client partnerships to ensure joint alignment of short and long-term goals.
In this role, you will be responsible for planning and scheduling network and telecommunication system upgrades. The selected candidate will develop a system for reliably reporting performance metrics within the environments.
The Service Client Delivery Manager will manage client relationships and will drive implementation of projects and other initiatives post contract; this position involves project management, business management and relationship management with assigned client accounts.
In this role, you will drive methods adoption and act as an expert in how to cost effectively deliver the Client Service Team's/Service Delivery Team's process and/or project requirements and deliverables
In this role, the selected candidate will ensure appropriate systems, policies, budgets, controls, and procedures are in place to support sound, legal practices in support of the strategic direction of the business.