In this role, you will define end product dimensional and functional criteria as a basis for the product/component design process utilizing principles of engineering reliability and dimensional management.
Troubleshoot and resolve hardware, software and network connectivity issues efficiently and accurately and escalate more complex, time-consuming issues to the Sr. Service Desk Engineer, other IT teams or 3rd party vendors when necessary.
In this role, the selected candidate will escalate all Major Incidents in the Major Incident Manager or Problem Manager; identify and escalate problems and major failure of servicedentify and escalate problems and major failure of service.
Join a close-knit team of developers with a wide range of skills to build and support always-on products (high-performance web sites, iOS and Android apps, apps for other platforms like connected TVs and game consoles) and the associated web service platform they run on.
In this role you will have responsibility for creating systems and tools to assist the software development team with building and deploying software, doing automated testing, and assisting with first-level production support. At a high level this will include:
A qualified candidate will be expected to analyze industry trends and competitor actions, then adjust coverage forms accordingly; evaluate and implement pricing adjustments by individual state marketplaces to maintain profitability; develop and implement business plans to maximize profit and growth for individual state portfolios with profit and loss accountability.