Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication.
In this role, the selected candidate must have a strong hands-on Business Analysis and Data skills: facilitation and gathering of user requirements development of business requirements and functional specifications documents, system and user acceptance testing (UAT), process mapping, data extraction and validation, data mapping, reporting development & automation, building of queries, experience working with data warehouses or databases.
In this role, the selected candidate will provide reporting, analysis and insightful recommendations to the management team on key performance metrics pertaining to Sales, Business Development, and Operations.
Build and maintain effective relationships with internal and external stakeholders at peer and senior levels by interacting with colleagues at all levels in a peer-like manner, using both formal and informal communications channels to understand their issues.
In this role, the selected candidate will conduct executive discovery sessions to determine the customer's current and desired situation related to referral management and care coordination and lead the practice through a three-month decision cycle to contract signing.
Analyze impact of quarterly change requests to target lists; evaluates impact on workload and IC; provide support to sales management to analyze workloads and design territories using mapping software.