In this role, you will assist in the delegation of helpdesk support tickets to both junior technicians and escalating to other support groups when necessary. Maintain the self-serve knowledge base for end-users by creating and updating support articles as necessary.
In this role, the selected candidate will utilize existing and identify new technologies, solutions and services that deliver on the network and connectivity requirements of our Members and Team Members.
The Team Leader is responsible for providing effective leadership to meet the claim service needs of customers, including clearly communicating Corporate/Claim Department goals and objectives as they relate to the Claims Auto Physical Damage Dept.
In this position, you will work side by side with Mobile Application (iOS, Android) Software, Electrical, and Mechanical Engineers to create high quality Data Services & Solution deliverables for the timely delivery of connected (devices, mobile apps, cloud services platform) products, solutions, and services that meet our customers needs, business objectives, and strategic goals.
In this role, the successful candidate will collect detailed case information including customer input, files, logs, screen captures; take required actions in order to achieve Service Level Agreement requirements.
As a level one Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses excellent communication skills, both oral and written
In this position, you will provide real time assistance to Technical Solutions Center staff, Ortho Field Service personnel (Field Engineers, Laboratory Specialists, etc.) and Distributors to troubleshoot Mechanical and/or Assays issues and optimize remote resolution.