As a field service engineer, you will work at a variety of labs, so having a solid understanding of Agilents portfolio, and continuously learning about new instruments, software, and consumables, is key. Applying your creativity, complex problem-solving skills, and can-do attitude is essential. Compliance
Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturers products.
Collaborate and work positively and effectively with Field Sales team (AE, ISR, Sales/Bus Dev/Engineering Management) as well as cross functional groups in Engineering (Development, Service/Support, QA), Marketing and Product Management.
The successful candidate has a history of exceeding sales. You have grown an impressive pipeline of business as a result of outbound prospecting, creativity, and simple hard work. You also have experience navigating through complex organizations and selling to multiple decision makers, including the C Suite.
Provide pre - sales assistance for sales opportunities to customers and partners. Including installations, troubleshooting and training of forcepoint products. Refine and research technical requirements of the opportunity.
As a Service Engineer, your responsibilities are much more than keeping machines running. You are responsible for the overall success of our equipment at the customer's site, and for creating and maintaining a positive customer experience.
The Sales Engineer must be fluent in articulating technology and product positioning to both business and technical audiences, and establish and maintain strong customer relationships throughout the sales cycle.