Forecast and manage daily, weekly, monthly stats and budgets to meet progressive operational KPI goals for the Call Center Operations; produce and present reports to understand effectiveness and ROI of the overall budget.
The Director of Global Alternative Product Management will develop, structure, position, and launch private alternative investment strategies for primarily institutional investors. In addition, the Director will assess and maintain the competiveness of established products from an investment and business performance perspective. The Director will achieve results through idea generation and collaboration with senior investment management, sales, legal, marketing, operations, and finance personnel.
Oversee the development and implementation of new training programs for new hires and existing agents across our call centers (training programs tied to process improvements as well as the core training program).
Collaborate with senior management to properly plan our operational execution across all countries and regions including the effective and efficient integration of acquisitions and joint venture arrangements into companys operating environment.
Oversee scheduling operations of the operations staff at the Communication Center including the IBEW technicians and engineers supporting linear technical operations, engineering, and media operation teams.
As a Director of Product Associate Servicing focusing on Consumer Bank products, youll be working closely with technology, operations and front-line to create an industry leading associate servicing platform for all customers and all channels in the Consumer Bank.
Own day-to-day operations including workflow, hiring, systems, reporting & P/L, working with Talent & Inclusion and Finance where applicable; provide meaningful input to the design and execution of the Studio production process.