In this role, the selected candidate will ensure the Support team deliver service in line with agreed SLAs. Ensure the availability of support in the Follow-the-Sun mode and off-hours, per arrangements with the management.
In this role, you will be responsible for
assist staff with the installation, configuration, and ongoing usability of Audio/Video Equipment in conference rooms, Video Camera and Video Streaming, desktop computers, peripheral equipment and software within established standards and guidelines.
In this role, you will work with a group of talented individuals in a highly team-oriented environment to create the next generation of innovative solutions for this firm and the financial community at large; proactively identify issues and resolve them before users are impacted.
In this role, the selected candidate will be responsible for providing answers to clients by identifying problems; researching answers; delivering technical trainings, product demonstration & workshops.
The production operations group is responsible for monitoring, supporting, and administering production environments for all company businesses (including subsidiaries and company solutions clients) acting as a first responder relative to trouble-shooting, problem resolution, and escalation.
In this role, you will review internal server security policies in terms of end-user rights and folder management, and take corrective action as necessary, as well as suggest future improvements to management.
The candidate will work with a group of talented individuals in a highly team-oriented environment to create the next generation of innovative solutions for this firm and the financial community at large.
In this role, you will work independently as well as participate in multifunctional project teams that work through triage, root cause analysis, solution definition, testing, justification, implementation and deployment of improvements as well as follow - up verification activities.