In this role, the selected candidate will manage cross functional project progress, including support, service, and management resources, in order to meet account performance objectives and customers expectations.
This position is responsible for retaining, renewing and growing a book of business of existing accounts by developing long-term relationships and connecting with key business executives and stakeholders.
In this role, the selected candidate must have expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience).
The ideal candidate will understand and be able to quickly learn how big businesses operate as well as how they approach the entire customer lifecycle from acquisition to engagement to support / help to retention.
The Customer Success Manager (CSM) is accountable for maximizing the return clients get on their investments with Reval through establishing a strong, value driven relationship with clients and spearheading internal resources to meet client needs and expectations.