In this role, the selected candidate will develop on-going relationships with potential clients and current members to help them determine insurance needs, program eligibility and assist with implementing programs and enrollment.
esponsible for providing initial research and analysis, and identifying solutions to moderately complex IT production problems and partner requests, and providing security administration services to strategic business partners.
In this role, you will assist in the delegation of helpdesk support tickets to both junior technicians and escalating to other support groups when necessary. Maintain the self-serve knowledge base for end-users by creating and updating support articles as necessary.
As a Help Desk Consultant, youll work as part of a small support team reporting to a Support Manager. You and your team will have specific customers assigned to you in order to facilitate a consistent support experience.
This position is responsible for developing new business intelligence and information management opportunities for the company through the acquisition and nurturing of new and existing clients with a focus on service and software opportunities that provide repeatable client and project success and sustainable revenue growth.
In this role, you will be responsible for building and maintaining strong relationships with assigned Subscription customers and internal stakeholders to ensure a high level of client satisfaction and retention.
The Service Desk Analyst will troubleshoot, diagnose and resolve incidents received, and escalate issues as necessary. Analyst will also install, configure, administer and support the network status monitoring tools.
The Team Leader is responsible for providing effective leadership to meet the claim service needs of customers, including clearly communicating Corporate/Claim Department goals and objectives as they relate to the Claims Auto Physical Damage Dept.
This person will be responsible for: customer care and inside sales activities. This person will interface telephonically and electronically with accounts for both inbound and outbound telephone call and email activities. At times face to face interaction both in office as well as out of office will be a requirement as needed.