The Help Desk Manager will supervise a staff and oversee timely delivery of quality technical support service to clients, whether they are internal or external clients who have contracted technical support services.
In this role, you will support, communicate, reinforce and defend the mission, values, philosophy and culture of the organization; assist with establishing and implementing IT operations, systems, policies and procedures that achieve the directives and strategies set by the company.
This position will be responsible for supervising customer service representatives, including training, mentoring and performance evaluations, managing day to day customer service operations including Order Entry processing and Work Order creation.
This position is responsible for designing, developing, implementing and recommending policies and procedures for data processing while managing the day-to-day operations of the data processing function. This position ensures all data is entered and completed in line with the departments goals and objectives.