Tracks performance of call routing strategy and makes recommendations to improve service levels and efficiency. Analyze contact center trends including: call volumes, call patterns, staff productivity, attrition rates and resource allocation.
Full sales cycle, to include: lead generation, telephone and email prospecting, on-line and in-person meetings and presentations, attendance at conferences and trade events, preparation of proposals and agreements, and closing sales.
This highly specialized role provides a unique opportunity to join a well-established and high performing team calling on neurological specialists to promote an insomnia tablet within your own individual territory. The selected professional will be an integral part of a nationwide sales team developing and managing an assigned territory.
Developing strategic, creative programs for clients; managing programs and budgets; supervising staff and team members; representing the agency as a senior client contact; and, fostering and maintaining media and blogger relationships.
In this role, you'll work across diabetes and cardiology to promote top products representing a successful, results-driven pharmaceutical company with a culture of collaboration and innovation. You'll be an integral part of a nationwide sales team developing and managing an assigned territory.
Actively develop and maintain client and third party relationships; identify opportunities for further sales and new areas for development; work closely with Managed Services Team and Management to generate responses to RFPs and RFIs.