Solving problems by providing level one and level two support for our production systems. Contributing to the design and implementation of the support system to enhance reliability and self-correction.
Establish new and improvise current processes to handle continuous testing and deployment tools, security/audit tools. Audit and review infrastructure capacity review and plan enhancements, develop application specific instrumentation tools.
Utilize knowledge and expertise to research and resolve issues in a timely manner and ensure customer's satisfaction; provides collaboration, communication, and coordination with internal team, clients, project managers, project leads, and/or contractors.
The Application Support Engineer is instrumental in maintaining the quality of service provided to clients of the Pitney Bowes Borderfree solution by providing and overseeing front line technical support and monitoring activities to ensure online storefronts continue to operate smoothly once launched.
Provide technical and IT administrative support within areas of the IT Department and the Technology Support Division technical analysis, troubleshooting, end-user support, project administration, and development of improved efficiencies.
The position will entail responding to requests in a timely fashion (and escalating as necessary), coordinating cross-team efforts, documenting procedures, ensuring consistency, escalating systemic issues for prioritization, and automating processes as they see fit.
The successful candidate will develop a comprehensive understanding of the ISG Cloud platform, already have a deep understanding of the basic technologies upon which it was built and be able to leverage the two to quickly resolve issues and preempt future issues.
In this role, the selected candidate will fix problems with software applications, by identifying known errors and problem trends and finding permanent solutions, root cause analysis and providing level 2 and 3 application support.