The Service Operations Manager is responsible for leading and coordinating the delivery of projects that fall within their specified region and Line Of Business (LOB) to ensure client satisfaction and the successful and profitable implementation of projects.
Manages and directs the activities of regional Field Customer Service Supervisors and field service technicians and support personnel to provide technical support required for the installation, servicing, and modification of products.
The Field Service Manager is responsible for the overall management of a highly skilled service/technical team responsible for all field installation and technical services and support for the company's products.
This position must stay abreast of latest clinical application developments to ensure service levels proactively meet or exceed corporate and division requirements and service level agreements with key stakeholders and vendors.
In this role, you will establish positive, respectful and considerate working relationships and partnerships with all property team members, clients, and understanding their expectations and anticipating their needs.
In this role you will be responsible for leading and managing a primarily volunteer team in addition to paid staff to support and provide Mass Care, Logistics and Recovery program support in an assigned geographic area.
In this role, you will be responsible for implementing plans, programs, and processes designed to meet or exceed corporate goals and objectives as well as maximizing market potential in all business segments to include new service sales, revenue, and profitability.