In this role, you will be responsible for overseeing of the development testing, including development of test plans and testing procedure for verification of the design. Familiarization with MIL-STD-810 is desirable.
As a Customer Support Engineer you will be instrumental in providing troubleshooting and issue resolution to our global customer base for the Commvault Software platform with a focus on Windows platforms and Virtualization (including VMware and Hyper-V).
In this role, the selected candidate will develop code and be challenged to come up with creative ways to solve complex technical problems. Candidates will have an opportunity to grow their skills in cutting edge technology.
In this role, the selected candidate will work performed, and issue escalation if necessary; on top of being highly technical, this position also requires you to have exceptional communication and organizational skills.
In this role, the selected candidate acts as liaison between Service and other functions to determine root cause issues and provides feedback on product design and performance to drive product improvements.
In this role, you will maintain process documentation (KOPs, run books); involve in weekly RTB, CTB, Pre and Post deployment calls and discuss with Application Services team regularly for any pending items.
In this role, the selected candidate will be responsible for analysis, design, implementation for assigned trade surveillance compliance projects, identify trade surveillance exception reports related to market products.
In this role, the selected candidate will create and maintain documentation of guidelines and standards for specific technologies; monitor performance levels and trends throughout the firm to determine quality of service for the entire infrastructure.