Uphold high standards for timely issue resolution; contribute expertise to the management of existing and new IT products and services; define workarounds for known errors and initiate process improvements.
The Production Support Scheduler should specialize in Tidal; their time will be split into administration and support of our production and QA job scheduling tool within the Network Command Center of IT Operations, as well as ongoing automation via ServiceNow.
The individual will work closely with other teams, especially those providing engineering, infrastructure (server hardware/OS, NAS, SAN, network), project management, and lower-tier client support services.
Identify manufacturing issues (design/process/component) and drive resolution by participating on cross-functional or project teams. Research and resolve electro-mechanical, production assembly and/or test issues in a timely manner.
The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.
Experience with administering Remedy (on-premise) as well as cloud hosted offering (Remedy OnDemand); configuration and administration of optional services such as Analytics, Digital workplace, Virtual Chat and Client Management.
Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies and tools.