Responsible for the strategic management and overall operations of the Team Member Support Services. Establishes and maintains Service Level Agreements, Customer Service Guidelines, policies and procedures.
Contribute as a functional resource; guides reporting staff in completing their tasks, coordinates work flow and provides skill training based on personal proficiency in the technical processes, techniques, and tools they use.
Support the success of the organizations strategic business plan Coach and counsel leaders to optimize the human capital around employee engagement, organizational effectiveness, employee relations, change management, learning & development, and performance management.
The Benefits and Compensation Manager will be responsible for implementing a comprehensive pay and benefits strategy ,employee relations, payroll support, and quality of personnel records, reporting, administration of 401k plans and other HR related duties.
Evolve program and project management capabilities, improve delivery of solutions to business clients, and leverage project management knowledge across the IT organization and establish positive and collaborative relationships with customers and demonstrate a clear understanding of both internal and external customer requirements and measurement criteria.
Develops and implements total rewards programs. Evaluates the effectiveness of existing policies, guidelines, architecture and procedures. Recommends plan revisions as well as new plans which are cost effective and consistent with market trends, best practices and company objectives; coordinates implementation and provides guidance to constituents.
Establish goals, expectations, and monitor performance to ensure superior customer service; draft the Benefits strategies and priorities for review and approval, and manages the Benefits staff on a day-to-day basis.
As a key member of the organization, you will function as a broad-based Human Resource Manager who serves as a facilitator in change management requiring the ability to adapt and to think creatively in response to the complexity of multiple and diverse challenges and act as a consultant and advisor to all employees within the facility.
This position is also responsible for managing and leading all aspects of the HR Operations including the resource/capacity planning, associate development, service implementation, and maintenance for the function.
Provide leadership and lines of business with a disciplined approach to identifying critical roles; align talent priorities with business priorities and help to decide if the businesses should buy, build, or rent talent.