Define IVR requirements with the business. Build, configure and implement Genesys IVR applications utilizing campaign management toolset. Devise and present solutions to larger audience to ensure buy in by both business/technical team.
In this role, the selected candidate will be responsible for leading a small development team in the delivery and maintenance of finished software; should have experience working on both front and back end applications covering the end-to-end technology stack.
In this role, the selected candidate will design, prototype, develop, test and deliver key queries, reports and integration points; deliver design artifacts including system architecture, functional design, detailed design, installation/operational qualification documents.
Responsible for programming and software development using various programming languages and related tools and frameworks, reviewing code written by other programmers, requirement gathering, bug fixing, testing, documenting and implementing software systems.