Define IVR requirements with the business. Build, configure and implement Genesys IVR applications utilizing campaign management toolset. Devise and present solutions to larger audience to ensure buy in by both business/technical team.
Ability to execute test plans, create test cases test data and contribute to appropriate software (including programming languages) development life cycle methodology and application of specialized business and technical knowledge.
Must have the working experience of administration of Nexus, Jenkins for a large company (at least 1 year); working experience of Jenkins integration with different build and test tools, creating pipelines, and troubleshooting issues.
In this role, the selected candidate will architect, design and develop new platforms to increase training outcome and efficiency; troubleshoot and fix problems and provide root cause analysis in a timely manner.
Work with key representatives including project managers, engineers and customers to determine project requirements. Oversee project engineering and design efforts, provide engineering and design expertise for automated machinery projects.
In this role, the selected candidate will be responsible for developing interfaces with external systems/components Expert in DCT debugging tools like TSV debugger, Data Tester, Trace Monitor, Example Util etc.
In this role, you will be responsible for experience in many disciplines of information technology, including operating systems, systems management and development tools, application program interfaces (APIs), database management systems, data warehousing, business intelligence and analytics, development methodologies, transaction processing monitors, messaging software, security, directory services, hardware, telecommunications, interoperability techniques and standards.
In this role, you will utilize in-depth knowledge of technological alternatives and business system requirements to recommend innovations that enhance and/or provide a competitive advantage to the organization.