The IT Incident and Change Management Analyst function provides the governance and framework for the delivery of integrated services. The function comprises elements of ITIL-based processes, tools and related structures to manage our complex multi-supplier landscape and enables end-to-end visibility, reporting and accountability for the services delivered.
Interact with business desks, Program Management Office, BA and compliance officers; working with and managing with distributed development teams; building/maintaining high volume , low latency and real-time trading systems.
The successful candidate will have the ability to interact and influence messaging across the organization. Deliverables and outcomes will range from building the change communications approach to writing messages and developing presentation materials. The candidate should be able to manage both upward and outward to ensure that the best approach to managing change.
The Systems IT Analyst will be heavily engaged in the support of the Firms distributed and mainframe environments. Monitor systems to identify malfunctions and Initiate corrective actions in a professional and timely manner when applicable.
Develop understanding of general industry usage of SAP and its related offerings. Develop basic understanding of business processes and business dependencies pertaining to companys overall business model.
The IT Lead Commercial Analyst is accountable for the implementation and management of our global IT supplier financial management systems and processes. This includes management and oversight of our commercial agreements with IT services providers and partners; ensuring that our suppliers are meeting their obligations for proper financial benefits realization tracking, financial forecasting, accurate invoicing, reporting and accounting.
Working on creating rest services using asp.Net web apI and c#. Contribute to production deployments, including technical documentation, participation in change control processes, and creation of release notes. Provide support for qa instances and assistance in supporting software released to production in previous sprints.
Work with managers, supervisors and other leadership of the Investor Reporting areas to develop and execute a quality assurance program, to support the prevention and management of financial, operational, and compliance risks within the Investor Services area.