Customer- Partners with LOB Leadership to gain a thorough understanding of business drivers and strategic objectives and develops a strategy, vision and continuous improvement initiatives to advance the partnership.
This position sits in the Account Management group within Client Services and is responsible for ensuring excellent customer service is provided by the company. This will be achieved by the sharing of information between the Client and Operations and by monitoring the service Operations provides to Clients.
Facilitate internal review meetings to ensure that studies/projects are progressing as expected; facilitate scientific discussions with the client, Study Director and scientific and regulatory experts.
The Client Services Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals and objectives designed to provide the highest level of customer service for clients and prospects.
Providing excellent customer service to clients and customers in regards to life and health insurance policies, assisting the underwriting team with policies and all back office work relating to policy writing, dealing with escalated issues, and working directly with carriers.
As a Client Account Manager, you will represent the entire range of company products and services to assigned clients while leading the client account planning cycle and ensuring client needs and expectations are met by our company.