Responsible for developing the interconnection between sales, marketing and service to provide a customer-centric and unified experience that maintains and grows the customer base. Integrate internal processes and handoff points among the three functions.
Direct and supervise the administration and ensure timely completion of the Sales Department activities; develop a full working knowledge of the operations of the hotel, Guest Services and Reservations.
Administers policies for promoting organizational products and services or addressing client issues or concerns; establishes revenue and retention goals for members of the account management team and tracks performance.
Provide legal, tax and sales support in conjunction with Advanced Markets team to field partners supporting sales of Ameritas life, wealth management and retirement income planning products to affluent individuals and business owners.