A Service Desk Analyst at Nelnet interacts with internal and external customers on a daily basis to assist with IT requests and resolve issues. We take companys #1 core value seriously by striving to provide superior experiences for our customers over the phone, by email, and through online chat.
In this role, the selected candidate will perform all onsite installation, configuration, repair and maintenance of desktop, laptop, tablets, mobile device and related software. Diagnose and configure basic network, port Activation and deactivation at all SHC clinics.
The executive technology support engineer encompasses a broad purview of responsibility, support and functionality of all aspects of technology needs for executive management, board of directors and their respective support staff.