Build deep business relationships with cross-functional team supporting the delivery of Services focusing on DNA offers; assume ownership responsibilities of the DNA offer playbook and associated plays and processes.
Advanced troubleshooting of technical problems customers may encounter using Cisco CCTG services, diagnosing and resolving client PC configuration issues, diagnose and resolve basic network conflicts and congestion issues, and advise our customers on the use of Cisco CCTG services via inbound and outbound phone calls, and emails.
In this role, you will gain insight on the detailed functionality of Cisco Unified Computing, Nexus and other Cisco Data Center solution based products and partner with all distributed elements of the service chain.
As a Technical Architect, you will provide customer facing implementation services to new and existing SAS customers, as well as develop enablement and implementation assets for the SAS Consulting Team within the SAS Education Practice.
Responsibilities are focused on the support of Extron's AV Streaming and products that leverage network technology. This includes providing technical support, internal and external training, product testing, system design and commissioning.
Handles phone and email requests on a daily basis, from both customer / end-user and CSEs; requests are post-sales including, but not limited to UPS software / connectivity, and Remote Monitoring of power- related equipment.
delivery from network-connected assets to multiple applications, managing
gateways and fog applications, and securely managing and connecting the devices
associated with a gateway.