In this role, you will interact with customers to help troubleshoot and resolve complex technical product problems or issues. Document problems and solutions to train lower-level support on how to properly address customer or product problems
The selected candidate will coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups.
In this role, the selected candidate provides technical, functional, & coding support to internal & external customers' product support teams, who are diagnosing, troubleshooting & debugging highly technical or sophisticated software, databases or computer systems.
In this role, you will provides user support via phone and in person, trouble-shooting and supporting desktops, laptops, mobile devices and printers. The technical support analyst provides excellent customer service to our approximately 1,100 plus users requiring frequent interactions with internal customers, direct reports, peers, vendors, and management.
In this role, the selected candidate will be responsible for providing product feedback to development and marketing; building relationships with appropriate groups and individuals inside and outside Technical Support.
This position is responsible for using independent judgment and discretion to interact with internal teams through email, chat, and phone to investigate, identify and create solutions in a team oriented and challenging work environment.
In this position, you will be responsible for providing first and second level support for external and internal customers; prioritizing, diagnosing, and managing customer reported problems including writing thorough, detailed problem descriptions; preparing and reviewing written documentation.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.