The Product Quality Manager provides supervision, planning, mentoring and leadership to the Technical Support Tier 2 staff in the course of developing knowledge, repeatable training, systems and tools and shaping and tracking quality metrics surrounding both Customer and Product health.
Manage computer-oriented projects from planning through implementation. Create project plans, gathers resources and implements projects, coordinate activities and ensure effective communication within project team.
Lead Project Teams for assigned projects. Organize and manage project meetings, communicate minutes, actions and secure adequate resources for projects aligned with business strategies. Establish and maintain project plans.
Manages projects within GWBT&O, focused on Global Investment Bank / Sales segment applications, products, processes or functions although some may have cross-functional or inter-departmental implications.
Lead a team of systems engineers and database analysts in support of all aspects of our operating environment, including Linux systems, databases, storage, network, load balancers, firewalls, and security. Integrate and set the direction of effective operations processes for deployment, monitoring, alerting, and producing quality metrics.
The Project Manager (PM) is responsible for enabling and facilitating the work that is done by the project team. They position themselves as facilitators and removers of roadblocks, eliminating distractions and enabling the team to perform its job.
Sets detailed direction and priorities across disciplines and functional areas spanning development, marketing, sales, and channels; defines an offering and owns the overall strategy for the offering within a market segment.
Creates an environment that encourages identifying, managing and controlling risks. Ability to analyze present-state, develop future state alternatives and facilitate implementation. Analyzes process data to recognize systemic flaws that require process redesign and performance fluctuations that should be addressed.
As the manager of the Cloud Unit Technical Sales Advocate Team, you are passionate, motivated, and driven to ensure our tech sellers have the best skills in the market to sell, solution, and deploy company Cloud offerings.