In this role, the selected candidate will perform research and analysis of IT contract terms, focusing on two critical areas such as the statement of work (SOW) and the payment structure sections of the contract or procurement.
This position will manage requirements gathering, analysis, testing of incoming user requests, including effectively documenting and articulating tactical and strategic requirements to management, business stakeholders, and developers for the purpose of developing solutions for the business units involved.
The position will facilitate process review and improvement, define and manage logistics for activities including but not limited to: server refresh, compliance to IT standards and compilation of metrics based on SLA commitments, design and implement cross functional I&O processes that optimize organizational efficiency.
This position within IT Service Management is focused on resolving unplanned interruptions to IT Services across the enterprise. This role manages the life cycle of incidents within the environment in order to resolve them as quickly as possible. Analysis of incidents is performed to determine trends and patterns influencing the quality of IT services.
In this role, the selected candidate will work under only general limited direction; independently determines and develops approach to solutions; provide technical solutions to a wide range of difficult problems.
In this role, you will be responsible to identify key information gaps and planning to provide that information to improve data collection, analysis, and reporting is expected. The business data analyst should synthesize and analyze information from various sources to identify trends, opportunities, and dangers.