The NI Field Applications and Systems Engineer is focused on understanding the customers application needs and providing NI platform recommendations and technical support to grow revenue within the account(s).
Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
In this customer facing role, you will partner with the Account Delivery Executives (ADE), Technical Account Manager (TAM) and other engineers to engage technology decision makers striving to understand their objectives and creatively overcome their greatest challenges.
Provide technical support to our customers and our staff for the following product lines ( anchor systems, concrete repair, protect & strengthening, systems and cold - formed steel commercial connectors ).
Searching for an experienced Field Service Engineer or Technician with at least 3 years of experience troubleshooting and repairing hydraulic, pneumatic and electrical systems on Injection, Blow or Stretch-Blow molding machines.
As a PFE you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential, this role will include working with Microsoft Premier Support to expedite incident resolution.
In this role, you will provide technical and product application support directly with customers and to the Manufacturers Reps (Reps), Authorized Distributors (ADs), and Vertical Strategic Account Managers (SAMs) to help drive opportunity creation, new business wins, and overall sales growth in the assigned territory.
As Microsoft's CRM Premier Field Engineers, we play a vital role in supporting the operation and future client plans for their CRM environments. PFEs deliver a combination of Designated Support Engineers (DSE) and transactional services to enterprise clients.
Work in the office to assist in creating and compiling field information into a report for submittal to the client. This would include review of field information and interpret of the information provided.