In this role, you will be responsible for release of raw material, production support, finished product, and stability samples - Author and review laboratory investigation reports, deviations, and technical documents - Perform forecasting for resource and stability needs.
As a Customer Assurance Manager, the selected candidate will deliver post-sales technical support and training of HVAC products to customers and dealers of existing products or supplemental sales. In addition, this person will provide technical training on products as needed and handle high call volume of customer calls in a call center environment. Some overnight travel in assigned territory will be required.
In this role, the selected candidate will provide oversight of the customer audit hosting program and the remote audit program; responsible for hosting audits conducted by the company customers and for hosting regulatory inspections.
Responsible for building, implementing, and maintaining the laboratory scheduling software (SmartQC). Responsible administrator of SmartQC globally which will require vendor interface, troubleshooting the software, adding new tests and analysts to the system, train new analysts, etc.
In this role, you will provide systems level guidance and instruction to the quality department as well as the overall operation to ensure that all are working towards the same set of goals and requirements.