In this role, the selected candidate will develop design of the voice/contact center solution, plan and execute contact center upgrade and migration activities, including assessment, selection, implementation, support, and documentation of the new contact center architecture.
In this role, the selected candidate will be responsible for developing the design of the voice/contact center solution at the systems and network level, for planning and executing contact center upgrade and migration activities, and for leading and maintaining enterprise voice and contact center technology strategies and standards.
In this role, the selected candidate must have a knowledge of various information security concepts and technologies such as identity management, network security, risk assessment, application security, platform security, security monitoring.
In this role, the selected candidate will assess and select solution provider and design, implement, and support new contact center voice network infrastructure, provide network integration solutions, troubleshoot network problems, create and maintain network documentation, perform training for ongoing support, recommend and implement security standards for future contact center initiatives and improvements.
In this role, the selected candidate will analyze discovery information and determines requirements for migration; provide gap analysis at the start of the project; direct team members and reviews results.