In this role, the selected candidate will develop design of the voice/contact center solution, plan and execute contact center upgrade and migration activities, including assessment, selection, implementation, support, and documentation of the new contact center architecture.
Successful candidate will be responsible for the deployment, design and support of companys growing VoIP program. The Telecom Engineer will be exposed to a diverse mix of clients and technologies across the nation.
In this role, the selected candidate will be responsible for developing the design of the voice/contact center solution at the systems and network level, for planning and executing contact center upgrade and migration activities, and for leading and maintaining enterprise voice and contact center technology strategies and standards.
In this role, the selected candidate will assess and select solution provider and design, implement, and support new contact center voice network infrastructure, provide network integration solutions, troubleshoot network problems, create and maintain network documentation, perform training for ongoing support, recommend and implement security standards for future contact center initiatives and improvements.