In this role, you will work with a team of 2 other professionals to provide support services. This position will take support cases and provide troubleshooting skills to log and fix bugs for the JHA Enterprise Workflow product.
In this role, you will provide highly visible customer support through the performance of on-site or remote installations, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
The Field Engineer candidate will provide USCIS user support at remote locations on assigned open tickets and work in collaboration with the Service Desk. The Field Engineer is responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfactions. The Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment
In this role, the selected candidate will perform repair, preventative maintenance and installation of ventilation, anesthesia, infant care and other devices in the hospital and institutional environments.