In this role, the selected candidate will be a liaison between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to enterprise customers.
In this role, you will participate in engagement/account team meetings, review items discussed, and act/plan accordingly. Participate in engagement/account team meetings, review items discussed, and act/plan accordingly.
In this role, you will coordinate with cross functional groups to identify challenges and recommend solutions in a prescriptive manner including best practices, feature requests, usage analysis, and customer feedback.
Tier-2 Technical Support Engineer to provide phone support to our clients customers, partners, and resellers. The primary function is to identify issues and promptly and accurately find proper resolution.
In this role, the selected candidate will be responsible for driving the successful delivery of application integration projects through each phase of the project lifecycle, from definition to production support.
In this role,you will direct the team with a clear and descriptive set of requirements captured as stories and partner with the team to determine what can be delivered through balancing the need for new features, defects, and technical debt.
In this role, the selected candidate will utilize your scientific and technical acumen associated with biomolecular interaction detection and analysis to interpret and troubleshoot customer issues related to improper function of molecular interaction instruments.
As an Account Support Associate, you'll carry out a wide range of administration and coordination for engagement and/or account teams, acting as a chargeable member. Utilizing the processes and tools of the engagement team and service line, The successful candidate will reduce client server time on non-technical engagements and bring down the overall engagement cost.