In this role, the selected candidate will leverage knowledge of your customers environments to assist support engineers and service teams in better serving your customers; provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.
In this role, the selected candidate will serve as the central resource to support design wins, qualification process, and support through volume ramp/manufacturing, test, quality and marketing as the product(s) move to volume production.
The ideal candidate will have worked in enterprise business development, partnerships or sales and will be well versed in interacting with and presenting to senior leadership within a business, including c-level executives, IT, operations, and marketing departments.
Provide a weekly update to the CSM (Customer Services Manager) on Project Status to upstream to other departmental managers and to ensure that business groups are aware of any slippage or project shift.
In this role, the selected candidate will help Enterprises define IT and business processes that work well with cloud deployments; leverage knowledge of your customers environments to assist support engineers and service teams in better serving your customers.
As a Cloud Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business critical applications.