This position in the Molecular Diagnostics will participate in instrument system research and development. The incumbent will provide support in all phases of product development projects, and involve in root cause analysis and evaluation of corrective actions to improve system performance.
In this role, the successful candidate will act as the subject matter expert on applications and process support; provide solutions for major escalations in complex environments in cooperation with development/support.
In this role, the successful candidate will be responsible for interfacing with Factory bring-up teams and tools, including remote and on-site; developing diagnostics and self-tests for hardware integrity.
In this role, the selected candidate will be responsible for providing both pre-sales and post-sales application engineering support for the development and implementation of customer applications dealing with SSD products under various operating systems and devices.
In this highly visible role, you will be a senior engineer brought in to normal escalations, but most importantly to high severity and high visibility situations. Domestic and International travel to customers and other Cisco sites will be a requirement for this position.
In this role, the selected candidate will perform advanced troubleshooting and updating knowledge bases articles with solutions performed; work directly with customers in the timely and accurate resolution of standard and complex technical support problems, questions and other technical issues.