In this role, the selected candidate will work with senior business stakeholders to define and deliver prioritized road maps, strategies and solutions to meet our evolving business needs; ensure our existing production infrastructure, application support and environments are maintained to deliver exceptional service levels to our users and clients.
In this role, you will provide managerial oversight and subject matter expertise on various programs and initiatives, such as mobile device management programs, operational efficiencies, Salesforce platform and related integrations, corporate security awareness.
In this role, the selected candidate will work closely with software development teams (development, release, QA, production) to constantly look for ways to improve solutions deployed to meet their needs.
In this role, the selected candidate will be responsible for the successful delivery and NPS/CSAT of all engagements across large, global clients, monitor and improve account-wide delivery execution, reporting, and communication standards.
In this role, you will be creating and managing a research technology infrastructure that can support a broad range of research projects including traditional IT, cloud - based computing and novel techniques as they emerge.
In this role, the selected candidate will be responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.