In this role, the selected candidate will create a safe atmosphere for the and Instagram communities by way of outstanding support, education, and care for the various people around the world who use our platforms.
In this role, you will create and edit IT communications to keep company personnel informed of impacts and changes to IT applications and systems that affect them, including availability, features, etc.
In this role, you will act as single touch point for all client requests for inbound messaging and marketing related content, conduct triage and regular check-ins with clients and vendors, ensure client satisfaction and success.
In this role, the selected candidate will develop programs to drive awareness and perception of Product Support for key issues such as strategy, tooling changes, improvements, customer focus, and vision.
In this role, you will write and produce materials in support of outreach efforts; responsible for developing graphic design and layouts of materials for recruitment, and advertising materials to promote publicize and promote BCP.
In this role, you will be responsible for collaborating with training specialist, benefits and business partner specialist, and department management staff to create and update faqs, and/or other information resources to assist member services representatives (and external call center partners).
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$100K to $166K -Berkeley, CA
In this role, the selected candidate will be responsible for closely collaborating with respective Global Marketing Managers to develop the most effective, innovative communications strategies, plans, and tools to support the needs of the business.
In this role, you will work directly with the Product Managers and Engineering Leads responsible for those products, drive down bug counts and shape product direction with user feedback. The selected candidate will monitor and analyze user reports for feedback and bug-related trends.
In this role, you will manage social listening efforts and report back to management. Assist with troubleshooting and resolving customer service/alumni relations issues via social media channels in a timely manner.
In this role, you will responsible for developing work plans for a project work stream, understanding dependencies, maintaining project economics, and keeping leadership informed of progress and issues.