Communication to the client and to internal teams in relation to incident ticket first response and updates in line with internal targets; managing information by ensuring ticket notes are kept up to date and are complete.
Provide technical support for Intels High Level Design (HLD) tools/OpenCL SDK for FPGA customer issues and, if needed, orchestrate other resources in order to fully resolve customer issues and queries.
The Product Development Engineer will be a key member of TE Automotives Silicon Valley Tech Office. This engineer will be the go-to person for customer discussions and inquiries regarding electric vehicle powertrain, low & high voltage interconnect, and vehicle electrical & electronics architecture.
Work in a group of passionate developers in a high energy and fast paced and outcome oriented environment. Participate in design discussions, build prototypes independently and contribute to deliver high quality products.
In this role, you will be creating & developing automated diagnosis and configuration tools. The selected candidate will be participating in the culture of continual service improvement within the Digital Safe operations team.
In this role, you will work with product teams to review security during the implementation process to provide guidance on effective countermeasures provide subject matter expertise on encryption, security controls, and secure programming practices.
Conduct technical impact analysis, work estimate and develop solutions design; perform code development for application enhancements and systems integrations; prepare test plan, conduct unit and systems integration testing.
Responsible to report production impact details and able to elaborate to the management; adhere to standards and processes for incident resolution; maintain production support run docs for each application.