Understanding and facilitating the integration of business processes, people, and relevant technology, in order to identify, configure, and communicate useful information, and to provide practical business counsel to support project teams across the enterprise.
In this role, you will provide troubleshooting and resolve the problem or refer it to the appropriate department. Escalate when a problem cannot be resolved or another department is not providing quick support/resolution.
In this role, you will have an understanding of the existing electrical system loading profile, utility charges, power quality, grounding, protection, maintenance needs, safety, reliability, and remaining useful life of the plant power system equipment.
In this role, the selected candidate provides first level assistance for defined problems and escalates tickets/calls as necessary; supports both internal and external users with technical and application issues. Monitors phone and email queues
In this role, the selected candidate will maintain telephone activations (PBX) and network connectivity for new computer installations (LAN) and Public Branch Exchange (PBX) networks and provide support when requested.
In your role as a Technical Support Engineer, you will lead a team that is the first point of contact for clients and is responsible for tier I/II technical issues and will require the ability and eagerness to perform root-cause analysis as it relates to Network, Server and Cloud issues.
Work closely with development and infrastructure teams to understand the requirements for cme internally developed applications and properly integrate the applications into our aws environment. Ensure that both development and delivery organization standards are followed.
Maintain uptime data, root causes for application outages. Application has a large customer base of 1500 users and 90,000 connected devices; monitor runtime application metrics and perfrom proactive maintenance as needed.
This role will support the various production support/application & business teams as it relates to our Resiliency / Cyber programs and initiatives. This resource will be responsible for interfacing with central teams understanding requirements/tools/deadlines/targets and insure the Commercial Bank application platforms are in compliance with all requirements.
In this role, the selected candidate will improve customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner.