This position is a critical part of the onsite managed services team. The delivery manager's role is one of the most significant on-site role and is responsible for both the operational performance of the customer's storage and cloud infrastructure and the client relationship.
The successful candidate will be responsible for the BI teams use of BI tools, applications and methodologies to enable data collection, and develop, execute and present analysis through reports, dashboards, and data visualizations.
The Service Operations Manager is responsible for leading and coordinating the delivery of projects that fall within their specified region and Line Of Business (LOB) to ensure client satisfaction and the successful and profitable implementation of projects.
The services continue to be performed and delivered in the expected manner services continue, in any changed circumstances that may occur in the client organization, or the Provider over time, to be the right services, delivered to the right people, at the right time.
Provide customers an optimized, Flexible, Centralized, Standardized and business aligned IT; offer "Plan Design - Implement Operate Optimize" services across all the elements of IT Infrastructure Lifecycle.
This position is a key management position in the Operations department, responsible for the profitable operation of the companys Service business. This experienced individual will lead the organizations technical service personnel to ensure the profitable execution of all billable service work and provide the proper documentation that meets or exceeds customer requirements
The TSM performs a variety of tasks and functions as a key team member across multi-departmental projects and takes full accountability for the technical reporting, and recommendations for execution based on these criteria.
In this role, the selected candidate will oversee all program implementation by developing and tracking client project plans; interact with clients & publishers daily via phone and email for tactical requests.