The Delivery Manager needs to be a role model, inspire their teams, drive a culture of consulting eminence and transformational change, deliver client value, and leverage client achieve business objectives.
In this role, the selected candidate identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.
In this role, you will manage a team of mainframe consultants who are responsible for the implementation delivery of IBM mainframe hardware and software products/solutions to meet/exceed key business measurements.
The Service Delivery Manager oversees the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.