Ensures Agency is in compliance with contractual guidelines for each client including client reporting. In conjunction with Leadership Team, ensures client contract alignment with Agency best practices.
Building reports and dashboards to provide visibility in marketing campaign results and measure campaign effectiveness, including marketing metrics, lead distribution, opportunity stages, pipeline contribution and ROI.
Lead scoping and business priority setting for strategic business changes involving business policy-makers and direction setters. Oversees the investigation and application of changes to program or project scope. Advises senior management towards accepting change brought about through process and organizational change.
Manage licenses across all technologies ensuring compliance and proactive upgrade strategies & proactively monitor corporate systems and lead resolution of outages and impairments. Plan capacity, architecture and scale to provide durable and performant corporate systems.
Serve to establish policy, lead criteria, policy, and analytical deliberations, identify and develop needed changes/innovations in rating methodology/criteria standards and the ratings process, and ensure that analytical guidelines, quality standards, procedures and policies established are adhered to for all credits.
Present deliverables in an articulate and easy-to-understand fashion with a clear storyline that addresses client business needs Showcase subject matter expertise in a domain such as mobile, performance marketing, ecommerce, web analytics or social
Responsible for the overall management of the division's clinical services team. Supervises clinical services teammates within assigned division including the hiring, promotion, discipline, professional development, and discharge of teammates with approval from the DVP and People Services Manager as needed.