This role provides the vision and strategic direction, and leads the overall sales operations for the field sales teams as they pertain to sales forecasting, sales force effectiveness and productivity and business analytics.
Market & Competitive Intelligence know our target audience, how they buy and their buying criteria; be an expert on the competition and how to beat them; keep abreast of the latest industry trends, market influencers, and the general ad-tech market.
Directs the development and implementation of processes, tools, technology, data collection and analysis, metrics, and initiatives that support and improve the operations of the marketing organization.
Successfully lead teams of product managers and associates. Master your product market and industry understand what's happening now and tomorrow. Utilize customer feedback and competitive data to determine business strategy.
The Director Service Operations will manage a 24x7x365 Service Center Team, and will be responsible for driving performance against service level metrics enabling a positive customer service experience. Moreover, he/she will lead Global/International initiatives with business partners, which requires a lifestyle conducive to achieving International alignment and business continuity.
Collaborate effectively with Platform Services teams, Solution Groups, marketing, subject matter experts and others on the team to develop metrics, review performance, drive technical training, knowledge base content, and ensure completion of key operational readiness requirements for the launch of new services and features.
Execute effective materials management and production planning to ensure that materials are available as required to meet production demands and production is planned utilizing an effective S&OP program.
Manages and directs the organization to deliver strategic and tactical activities related to Transportation and Warehouse operations ensuring they meet or exceed expectations. Manages business KVIs, capital intensive projects, operational technology and day-to-day supply chain support functions.