In this role, you will maintain open and frequent communications with other Customer Care team members with regard to client activity; ensure that assigned trouble tickets are updated regularly with clear and concise notes that indicate actions needed to complete request.
The successful it support engineer will be responsible for utilizing his / her skills to provide assistance to the operations team in resolving technical problems within the fulfillment center that cover a multitude of technical disciplines.
The Application Support Engineer will make independent, creative, and technical contributions to managing and maintaining applications within the HSA Bank infrastructure. Configure, monitor and champion improvements in collaboration with application support peers, platform support and application development to ensure the integrity of the application environment (monitor performance, predict requirements, implement changes, etc.).
In this role, you will work independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology.
In this role, the selected candidate will be responsible for timely completion of tasks using engineering tools such as CAD models and drawings, predictive analysis and conventional engineering calculations with documentation supporting the analysis.
This will be a customer facing position that will be responsible for reaching out to customers and scheduling groom/migration activity, coordinating internally with the network org, and ensuring that the migration completes on time.
This position will provide important technical product and system support to internal staff and external customers. Participate in semi-complex product support to customers remotely via telephone, e-mail, & fax and documents accordingly.
In this role, the selected candidate will work with Development or QA teams, when needed, to assist in the resolution of issues; work with developers and release management to design and implement Chef cookbooks and recipes.
In this position, you will support, Install, maintain, and troubleshoot standard PC hardware and peripherals, local data center / servers support and software applications, including burglar, card access system, telecommunications systems, presentation systems and network infrastructure for local site. Resolve user and system problems.
In this role, the successful candidate will provide support to customers of multi-platform production systems within client/server and mainframe environments communicate problems either orally or in writing to the shift supervisor or team.
In this role, you will document the problem, actions, and notifications taken during its resolution. The selected candidate will follow through with problem troubleshooting until completion or execute proper hand off if required.
In this role, you will be responsible to plan the test approach and scope, review project requirements and provide feedback, write software test cases, execute test cases, record and manage defects, and communicate issues, risks and status on a timely basis.