In this role, the selected candidate will improve customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner.
The selected candidate must have the ability to manage multiple priorities and meet project deadlines. Must be able to determine business requirements and logically layout solution before start of software development.
In this role, the selected candidate will provide troubleshooting and resolve the problem or refer it to the appropriate department; escalate when a problem cannot be resolved or another department is not providing quick support/resolution.
Work closely with development and infrastructure teams to understand the requirements for cme internally developed applications and properly integrate the applications into our aws environment. Ensure that both development and delivery organization standards are followed.
Maintain uptime data, root causes for application outages. Application has a large customer base of 1500 users and 90,000 connected devices; monitor runtime application metrics and perfrom proactive maintenance as needed.
In this role, you will be responsible to plans, identifies, manages and executes opportunities for optimizing the TCO (total cost of ownership) for application infrastructure, supports solution development projects, and supports and troubleshoots of infrastructure-related application and system issues, and the successful candidate must be adept in troubleshooting unique and multi-tiered issues and systems.
In this role, the selected candidate will experience in a corporate Service Desk role; a strong background with PC systems running Windows 7 or greater; proven experience with Microsoft Office 365, and familiarity with Lotus Notes.
In this role, the selected candidate will work with Development or QA teams, when needed, to assist in the resolution of issues; work with developers and release management to design and implement Chef cookbooks and recipes.
In this role, you will provide troubleshooting and resolve the problem or refer it to the appropriate department. Escalate when a problem cannot be resolved or another department is not providing quick support/resolution.
This role will support the various production support/application & business teams as it relates to our Resiliency / Cyber programs and initiatives. This resource will be responsible for interfacing with central teams understanding requirements/tools/deadlines/targets and insure the Commercial Bank application platforms are in compliance with all requirements.
In this role you will reconcile the data integration between budget planning application and other applications, including general ledger data and any seeding of data for the initiation of the fiscal year budget process.
In this role, the selected candidate will
collaborate with IS Professionals and other technical staff to ensure that the current portfolio of applications is meeting the needs of the business; perform all programming and/or configuration assignments without close supervision.