The Help Desk Operations Manager will manage a team who addresses technical and IT support requirements and resolves IT-related issues of the entire workforce of an organization in a timely manner. The Help Desk Operations Manager will work along with the rest of IT Managers and Director to develop an effective and workable framework for managing and improving customer IT support in the organization.
Manage the full lifecycle from market requirements to product road map and release including: concept, scope, specifications, prioritization, design, implementation, user acceptance testing, quality assurance, deployment and maintenance. Balance product requirements and market impact against time to market and project risks.
Maintain frequent communication with the Marine Technical organization, to assist in the selection and installation of machinery, equipment and safety appliances to ensure compliance with applicable regulations, safety and environmental policies from governing agencies.
Drive strategic, operational, and architectural direction to the Information Security team and maintain responsibility for ensuring the maintenance, operations, and support of complex security products.
Leads an infrastructure operations team that is responsible for implementing, documenting and operationalizing technical infrastructures, including physical and virtual servers, storage technologies, multiple data center operations, hyper-converged systems, network infrastructure, connectivity and all data center and remote office infrastructure technologies.
Ensure compliance with Sarbanes-Oxley requirements and develop/refine AR processes and procedures with a focus on continuous improvements; receive inbound billing-related customer quires and resolve any issues that may arise.
Ensure all product launches are maximized for the biggest bang: Manage and execute all product launches increase value and conversion and to drive adoption, finding new ways to inform the market in line with our brand and style new school, not old school.