This position is responsible for establishing and maintaining positive customer relationships and ensuring customer satisfaction. The Consumable Product Specialist works directly with key ASP customers, focusing primarily ASPs consumable product lines.
In this role, the selected candidate will understand all position requirements and ensure key metrics are achieved; partner with other team members to ensure advisors experience high, consistent customer service.
In this role, the selected candidate will interface directly with the end user community, owning the resolution of support queries, as well as triaging tickets when service owner support/action is required.
The primary responsibility of the role is to develop and cultivate strong relationships with key Collaboration decision makers in the market and partners contacts, including ecosystem partners such as: Nice, Verint, Nevotek, ARC, Callabrio, eGain, etc. on a local basis.