In this role, you will identify when an issue can be resolved remotely utilizing appropriate remote tools (APM) and partner effectively with other product specialist to resolve the issue while escalating unresolved issues to the local team or next level.
The Field Service Engineer will travel to retailers on a regular basis to proactively monitor and investigate the product quality and effectiveness of product improvements and assist retailers with difficult diagnosis and repairs, provide training support and assist the retailer in developing the retailer's technical staff.
In this role, the selected candidate will adept in providing quality assurance checkpoints related to tiered development including object design, model design, and Java, JSP and SQL code reviews prior to solution releases.
In this role, the selected candidate must have excellent interpersonal, verbal and written communications, analytical and presentation skills; ability to deliver presentations, discuss Microsoft products at a solutions level.
In this role, the selected candidate must have an experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Reports, Dashboards, Tabs; effectively communicates technical and non-technical concepts across all levels of the organization.
In this role, the selected candidate provides remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.
In this role, the selected candidate will be responsible for providing excellent service to our prestigious customer base, performing preventive maintenance and troubleshooting of integrated systems, repairs of components, and quality control of installed systems.
The Quality Engineer Outage Services will support the Quality System needs of the Outage Services Division and provide a resource for developing and implementing good Quality practices while supporting the Divisions overall business objectives.