In this role, you will provide timely and effective technical support to PC-end users, answering questions, troubleshooting problems, and providing general assistance in the use of PC hardware and corporate-standard software.
In this role, you will discover, develops and manages enhancements to assigned product line development based on customer research and analysis. Translates findings into usable and marketable enhancements to exisitng products or development of new products. Coordinates marketing planning and execution and presents results. Manages relationships and projects with third-party vendors and internal clients.
Provides timely and effective technical support to PC-end users, answering questions, troubleshooting problems, and providing general assistance in the use of PC hardware and corporate-standard software.
In this role, the selected candidate analyzes call volume trends and various reports to improve operational efficiencies, analyzes and offers solutions to management to improve the customer experience.
The Software & Systems Analyst provides assistance in the planning, design, implementation, testing and documentation of software applications that support the mission of the Department of Biostatistics.
The Specialist Sales Reporting works closely with the sales team and clients in analyzing, creating reports, and presentations; demonstrates knowledge and understanding of software tools to create, edit, and analyze reports, graphs, and presentations
In this role, the selected candidate performs technical and analytical duties relative to design, development, programming and installation of computer applications and software systems over a variety of platforms, including application servers and PCs; develops project time and cost estimates and has a thorough understanding of hardware, software and programming languages used in his/her environment.
The IT Business Analyst is responsible for providing top-level support to end-users. This position will set-up and maintain Oracle Self-Service modules, run diagnostic scripts (read only), diagnose and work with the developers to correct application issues, process and submit FTP transmissions and ensure that customer support to the end users is exceptional.
The SAP Technical Services group (STS) is responsible for installing SAP products, monitoring and maintaining those products, upgrading and providing enhancements as required, participating in troubleshooting of SAP issues, and general performance, stability, availability, and recoverability of the SAP systems.
In this role, you will monitor and forecasts call volume along with preparing, analyzing, and balancing staffing needs in a cost effective manner. Communicates information and solutions to management, works closely with IT on service center scheduling technologies.